BeachUmbrellio

Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This policy ensures both customer satisfaction and efficient service management.

Eligible Returns

We accept returns on products that:

All returns must be accompanied by the original proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Products that have been used or assembled
  • Items with removed or damaged tags
  • Customised or personalised items
  • Sale or clearance items (unless faulty)

Refund Process

  1. Contact our customer service team at ask@beachumbrellio.com to initiate your return
  2. You will receive return instructions and a return authorization number
  3. Package your item securely with all original packaging and documentation
  4. Ship the item to our returns centre at:
    BeachUmbrellio Returns
    2B River St
    St Peters SA 5069
    Australia
  5. Once received, we will inspect your return within 2 business days
  6. You will receive email confirmation of your refund status

Refund Information

Approved Refunds

Once your return is approved:

  • The refund will be processed to your original payment method
  • Processing time is typically 2-5 business days
  • You will receive an email confirmation when the refund is processed

Important Notes

  • Shipping costs are non-refundable unless the return is due to our error
  • Return shipping costs are the responsibility of the customer unless the item is faulty
  • For orders with multiple items, refunds will only be issued for returned items
  • Items must be returned in original condition with all tags and packaging

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery
  2. Email photos of the damage to ask@beachumbrellio.com
  3. Include your order number and description of the issue
  4. We will arrange a replacement or refund at our expense

Contact Us

For any questions about our returns policy, please contact us:

Note: This returns policy was last updated on November 26, 2025. BeachUmbrellio reserves the right to modify these terms at any time without prior notice.